Return and Refund Policy

POLICIES
 

REFUND/CANCELLATION POLICY

A valid credit card or debit card is required to guarantee and pay for your Alamo City Game Truck reservation. NO REFUND in the event of reservation being cancelled within 7 days of your event. Alamo City Game Truck will make every effort to postpone your event with no penalty to another date, should cancellation be necessary.
 

PRIVACY POLICY

Alamo City Game Truck is committed to protecting your privacy. We use the information we collect on the site to make bookings with Alamo City Game Truck as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

BAD WEATHER

Our trailer was designed for all types of weather conditions – We come rain or shine! The theater is insulated and climate controlled with heat and air conditioning. However, in the event that severe weather (strong wind, snow and/or ice) makes traveling to your location dangerous or could create an unsafe situation at your location, we reserve the right to re-schedule your event.
 

DAMAGE

Alamo City Game Truck will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Any damage to the truck or equipment inside by party guests will be the responsibility of the client.
 

REFUSAL OF SERVICE

Alamo City Game Truck reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event. Refunds for refused or terminated parties will be considered on a case by case basis.
 

FOOD/DRINK

We do not allow any food or drinks in the video game theater.
 

TIPS

While not required, there is no better way to show the Game Coach your appreciation for a job well done.
 

PARKING

Our trailer is designed to be parked in the street and will allow safe sidewalk access to your guests. We typically do not pull into driveways unless street parking is not a viable option. If conditions on our arrival render safe parking unavailable, client will have the option of moving the party to a nearby location or re-scheduling. If you live on a hill or narrow street, please let us know immediately before paying your deposit so that we can determine if we are able to do the party or not.
 

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